All purchases are final, however Orra Active will gladly allow any full priced apparel item to be exchanged within 7 days of receiving the merchandise as long as it has not been worn, washed, or damaged in anyway. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags. Please follow the steps below to go forward with an exchange:
Within 7 days of receiving the merchandise contact Orra Active by emailing: firstname.lastname@example.org If your exchange is within the guidelines listed above we will email you an exchange authorization within 1 business day after receiving your email.
- Once you have been authorized to make your exchange, send back the items you wish to exchange to the below address making sure it is post marked within 10 days of receiving the merchandise. Please make sure to include your original receipt, tags attached, sanitary liners in place, and poly bags. We will not accept merchandise sent to us that was not post marked within 10 days of receiving the purchase.
- Once we have received your return and it has been approved, you will be notified by email. You will receive an additional email with a store credit promo code. The credit includes the cost of the product and tax, but excludes shipping.
- There is no guarantee we will have your desired exchange piece in the desired size or color, but you can use the credit promo code to purchase any new size/style/color you desire that's in stock and the credit never expires until it's been fully used.